Belbin and Tuckman: Supporting your team at every stage
Een interessant artikel voor iedereen die nog niet vertrouwd is met de kracht van Belbin's teamrolmodel maar wel Tuckman's model kent.
En natuurlijk voor iedereen die weer wat meer wil weten over het teamrolmodel en het teamrolmanagement.
Ik laat de oorspronkelijke tekst van de Belbin UK collega's Victoria en Jo ongewijzigd en voeg enkel de Nederlandstalige teamrolnamen toe.
In 1965, Dr Bruce Tuckman was doing ground-breaking work on group dynamics in Ohio.
A couple of years later, Dr Meredith Belbin began his seminal research into team behaviours at Henley.
Tuckman studied teams from formation to completion of a task and identified crucial stages in a team’s life cycle.
Belbin’s observations of teams uncovered nine Team Roles, which
So how do the two fit together? What is happening in Belbin terms as the team changes, and what can be done to give teams the best chance of success at each stage?
During this stage, team members behave independently. They’re just getting to know one another, so there may be politeness and goodwill, but mutual trust hasn’t yet been established. Discussion is likely to focus on defining the scope of the task in hand, and how to approach it.
The team relies on a leader for guidance and direction.
In Belbin terms, the team needs… to get to know one another’s strengths and weaknesses, but they haven’t worked together long enough to provide Team Role feedback on each other.
Completing a Team Role Circle can provide a powerful visual illustration of the spread of roles within the team.
A good Co-ordinator (Voorzitter) can bring the team together and identify how each person can contribute.
There is a risk that… team members won’t want to address difficult topics for fear of causing conflict. Teamworkers (Groepswerker) in particular might be uncomfortable about arguments, but this part of the process is crucial to the team’s success. Completer Finishers (Zorgdrager) and Specialists (Specialist) might be tempted to bring broader discussions down to a detailed or intensive level too soon.
The team begins to suggest ideas and compete with one another. People begin to form opinions about the characters of others in the team, so relationships can be make or break at this stage. Disagreements and personality clashes must be resolved, or it can lower motivation.
On the other hand, if the team is too focused on consensus, they may agree on a flawed plan simply in order to keep the team together.
In Belbin terms, the team needs… Plants (Plant) to come up with new ideas, and Monitor Evaluators (Monitor) to analyse them dispassionately. Working Relationship Reports can highlight potential areas of conflict between individuals, giving discussion starters to work towards resolution.
Teamworkers (GW) can help build relationships internally too. On the opposite side of the Team Role Circle, Shapers (Vormer) can be valuable at this stage, as they’re forthright, will prevent the Co-ordinator (VZ) from getting too involved in team politics, and will help move discussion on from ideas to outcomes.
There is a risk that… too many Plants (PL) could be competing for ideas, or could feel demotivated by the Monitor Evaluator (MO) who points out the glitch in their idea. Shapers (VO) are useful, but should be deployed with caution at this stage: if their competitive streak turns aggressive or confrontational, this needs to be addressed, to ensure good relationships going forward.
There is greater agreement and consensus in decision-making. Roles and responsibilities are made clear and the team moves towards more harmonious working practices. Discussion centres around the development of working processes. The team is more aware of competition and a greater spirit of co-operation emerges.
In Belbin terms, the team needs… a clear understanding of who should do what. Knowing Team Role strengths and weaknesses within the team will enable the team leader – and other team members – to quickly identify who might be suited to which kinds of work, and when each contribution is needed. Co-ordinators (VZ) are proficient at facilitating group decisions, whereas Implementers are well-placed to make plans for efficient processes, given that they have a reliable – and unchanging – structure to work with. Resource Investigators (BronOnderzoeker) are needed to go outside the team and gain insights into the competition.
There is a risk that… Plants (PL) might cause disruption by trying to interest the team in a new idea when work is already underway. At this stage, they might prefer to move on to another team where they can be involved in the earlier stages once more.
In this era of high performance, the team understands its purpose and goals, and is motivated and knowledgeable. Team members are autonomous and are able to handle decision-making without the leader present, according to agreed criteria. Disagreements can be positively resolved within the team.
In Belbin terms, the team needs... to continue to use the language and understanding that Belbin gives to ensure that they continue along the route of becoming a High Performing Team.
Now that the team has worked together for a while, perhaps now is the time to introduce Observer Assessments – do individuals present a clear Team Role image, or does the team notice different strengths than those they see themselves? This stage is when new goals and plans are made, ensuring that the past contributions of both individual and team are fully identified and recognised.
Leapfrogging to Performing
Longstanding teams may expand, recruiting more members and building on their successes, or may disband after the successful completion of their project.
But that’s best case scenario. Plenty of teams get stuck and end up repeating the first two stages over and again, especially if they do not frequently meet in person.
The language of Belbin Team Roles can speed up the process of moving teams from one stage to the next, by giving team members insight into one another and the contributions needed to help the team work. This common frame of reference enables individuals to engage, express preference, explain how they work best and resolve conflict with each other. This is invaluable if a team has never worked together before, or if there is a ‘new’ and ‘old’ guard scenario – Belbin is always a great leveller and aids with cohesion.